We want your experience with THREE. to be simple, transparent, and stress-free. Below you’ll find everything you need to know about shipping, delivery, and returns.

We currently ship within the United States.

Processing Time

All orders are carefully packed and processed within 1–3 business days (excluding weekends and holidays).

Once your order ships, you’ll receive a confirmation email with tracking information.

Delivery Time

Standard shipping within the U.S. typically takes 3–7 business days after your order has been processed.

Please note that delivery times may vary depending on location, carrier delays, or peak shipping periods.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size.

Any free-shipping promotions will be clearly displayed on our website at the time of purchase.

Order Tracking

Once your order ships, you’ll receive an email with tracking details so you can follow your package every step of the way.

If you don’t see your tracking email, please check your spam or promotions folder.

Returns & Exchanges

Because THREE. is a personal care product, we’re unable to accept returns on opened or used items for hygiene and safety reasons.

However, your satisfaction matters to us.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Be sure to include:

  • Your order number

  • A brief description of the issue

  • Photos of the product and packaging (if applicable)

We’ll make it right as quickly as possible.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you did not receive it, please reach out to us so we can help investigate.

Natural Product Notice

THREE. is made with natural ingredients. Exposure to extreme heat during transit may cause the balm to soften. This is normal and does not affect product quality. Simply allow it to cool and it will return to its natural consistency.

Questions or Concerns?

If you have any questions about shipping, returns, or your order, we’re always here to help.

Please contact us through our Contact page and we’ll get back to you as soon as possible.

Thank You!

Thank you for supporting THREE. We truly appreciate your trust and your support of simple, thoughtfully made products.

Protect Your Lips. Naturally.

Experience lip protection the way it was meant to be: pure, simple, and natural.

 Shop THREE.